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Privacy Policy

Last updated: 17/06/2026

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Welcome to South Coast Metal Fabrication Ltd ("we", "us", "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website southcoastmetalfabrication.com, contact us, or use our fabrication services. ​

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1. What Information We Collect

We may collect and process the following types of information:

  • Contact Information: Name, email address, telephone number, and postal address, collected when you submit a project enquiry form or contact us directly.

  • Technical / Usage Data: Information about how you use our site, including pages visited, time spent on those pages, how you arrived at the site, and what you click on. This is collected via cookies and analytics tools.

  • Communications: Any messages, emails, feedback, or other communications you send to us via email, contact forms, or phone. We primarily retain historic email communications to manage ongoing client relationships and project history. ​

 

2. How We Use Your Information

We use your data for the following purposes:

  • To respond to and process your metalwork enquiries, quotes, and project requests.

  • To provide you with information about our services, news, or updates (only if you have consented or it is otherwise permitted under law).

  • To maintain, improve, and secure our website, including analysing usage to make improvements.

  • To comply with our legal, accounting, and regulatory obligations. ​​

 

3. Cookies and Analytics

We use Google Analytics to track how visitors use our website so we can continually improve the user experience. Google Analytics stores information about the pages you visit, how long you spend on each page, how you got to the site, and what you click on.

We do not collect personally identifying information through analytics, and we do not allow Google to share or use our analytics data in a way that identifies individuals. You can disable or manage cookies through your browser settings, or opt out of being tracked by Google Analytics entirely by visiting Google’s official opt‐out page.

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4. Legal Basis for Processing

Under the UK GDPR and Data (Use and Access) Act 2025, the legal bases we rely on include:

  • Consent: Where you have given explicit consent (for example, to receive specific updates or marketing).

  • Contractual necessity: When you are engaging us for a fabrication project, design work, or other services, and we need your information to carry this out.

  • Legitimate interests: For site analytics, managing historical client email records, improving our website, and maintaining business security. We ensure that these interests do not override your rights and freedoms.

 

5. Sharing Your Data

We will never sell or rent your personal data. We may share your information:

  • With trusted third‐party service providers who help us operate the business (e.g., our website hosting provider and secure email service), only to the extent necessary to perform their duties.

  • Where required by law or in response to valid legal requests by UK authorities.

 

6. Automated Decision-Making and AI

We do not use artificial intelligence (AI), automated processing, or automated decision-making systems to profile our clients or make decisions that carry legal or significant effects on individuals. All customer enquiries and project decisions are handled directly and personally by us.

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7. Data Retention

We will keep your personal information (including historical email correspondence) only for as long as necessary for the purposes for which it was collected, to maintain business records of past custom projects, or to meet our legal and accounting obligations. After this, your data will be securely deleted.

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8. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Have inaccurate or incomplete data corrected.

  • Erasure: Request deletion of your personal data where there is no legal or business reason for us to keep it.

  • Restriction & Objection: Object to or restrict our processing of your data in certain circumstances.

  • Withdraw consent: If we are relying on consent, you can withdraw it at any time.

If you wish to exercise any of these rights, please contact us using the details in Section 12.

 

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. While we strive to use appropriate security measures, no transmission over the Internet or electronic storage can be guaranteed 100% secure.

 

10. Children

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children.

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11. International Transfers

If any of our business service providers (such as secure cloud email or website hosting providers) process or store your data outside the UK, we ensure a lawful transfer mechanism is in place. In accordance with the UK Data Protection Test, we ensure that any such destination country provides a standard of data protection that is not materially lower than the protections established under UK law.

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12. Queries, Complaints, and Contact Details

If you have any questions about this Privacy Policy, or if you wish to make a formal complaint regarding how your data is handled, please contact us directly. In line with UK statutory requirements, we will formally acknowledge and address data complaints within 30 days of receipt.

If you remain unsatisfied with our response, you retain the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), at ico.org.uk.

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